REI

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4.6

( 8 reviews )

Sporting Goods

Closed 09:00 AM - 09:00 PM See Hours

4862 Big Island Drive, Jacksonville, FL 32246, United States

+1 9499-616-13

REI, also known as Recreational Equipment, Inc., is a well-known retail and outdoor recreation services corporation based in the United States. The company offers a wide range of gear and apparel for outdoor activities, including hiking, camping, cycling, and water sports, among others. With a focus on sustainability and environmental stewardship, REI is committed to providing high-quality products for outdoor enthusiasts while minimizing its impact on the environment. The brand is known for its knowledgeable staff, excellent customer service, and dedication to promoting outdoor recreation and environmental conservation. With a strong presence both online and in physical stores, REI has become a go-to destination for individuals seeking outdoor gear and expertise.

Amenities and More

Kerbside pickup
Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
In-store shopping
In-store pick-up
Quick visit

Reviews

4.6/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Mark gromer

March 22, 2024

I was there a few weeks ago to buy a new pair of shoes. The second I walked in the door, to helping me in the shoe department, and at the check out counter - the staff was excellent and superior. The REI in Memphis, TN had an excellent staff as well. It’s hard to find great customer service nowadays. Great job, REI.

Jeff collicker

March 22, 2024

I don't go out for Black Fridays, so today when I asked an employee how their Black Friday was they explained to me that they were closed, and I was so happy for them. No one should be thrown into consumer warfare right after Thanksgiving. Well done REI

Kinnon priest

March 22, 2024

I bought an ebike from this REI store about 6 months ago. I brought my ebike in to have it serviced (for something that I broke on the bike - totally my fault) and the bike repair folks at REI were outstanding! Blake, Amil and the woman who rang my service ticket could not have been nicer and more courteous. The repair fee was minimal and seemed extremely reasonable. Thanks REI!

Jerry coffey

March 22, 2024

If you are looking for any type of outdoor gear, then REI is the place for you. They carry everything from clothing, canoes, bikes, shoes, camping gear, you name it they probably have it. I go here all the time even if I don’t need anything just because I love looking at all the items they have. The staff is also very friendly and knowledgeable. Definitely check this place out!

Diego esteban guzman vega

March 22, 2024

Always love REI, staff are extremely helpful and knowledgeable about the activities. I never really felt pressured into buying anything and all the REI brand items are great quality!

Denyse djian

March 22, 2024

Love this staff and store. We have always loved the folks here. They are very helpful and knowledgeable. DeAngelo was incredibly helpful and so kind to us. He was very patient, even when we had him go back and get a couple of different options. Take advantage of the membership deals and trading in your used gear for store credit!

Albab masud

March 22, 2024

I am a frequent customer at this REI and I'm always impressed! The staff are so friendly, knowledgable and encouraging. Kara even charged my phone after it had died so I could use my Apple Wallet. Cannot recommend shopping at this store enough!

Kathryn stevens

March 22, 2024

Very helpful staff. We had several salesperson stop by. All of them were very knowledgeable about products and pricing and value. Been to other REI stores around the country and this was the best